The Wilmington International Airport provides accessible handicapped parking spaces at airport-owned public parking lots. If you require wheelchair assistance, ramps are available throughout the airport and terminal. You may request a wheelchair from your airline in advance of your flight or at the ticket counter. Please advise your airline if you need any additional assistance when making travel reservations. For information on traveling with medical equipment, etc. please visit TSA.gov.
Certified service animals are allowed in the airport. Pet relief areas are located outside of the airport entrance. There is also a pet relief area you may access post-security.
If you need special assistance while at ILM, please locate the nearest staff member or stop by the Information Desk, located just inside the double doors of the Main Terminal Entrance. We’ll be happy to help!
Complaint Procedure Summary
Title II of the Americans with Disabilities Act (ADA) requires that public entities adopt and publish complaint procedures in order to provide a prompt and fair resolution of any complaints. The purpose of this grievance procedure is to resolve as soon as possible any problems, complaints, or issues related to ADA compliance without the need for the complainant to have to avail themselves of any other remedies available under the law.
If an individual with a disability believes that they have been subjected to discrimination, a complaint must be submitted in writing as soon as possible, but no later than 60 days after the alleged violation to:
ILM Accessibility
c/o Rob Clayton
rclayton@flyilm.com
1740 Airport Blvd., Suite 12
Wilmington, NC 28405
(910) 341-4333 x1024
Digital Accessibility
Wilmington International Airport is committed to providing a website that is accessible to everyone. To further this commitment, we use industry best practices for making web content more accessible for all visitors, including people with disabilities. ILM will evaluate our website on a regular basis and will continue to evolve and improve over time as new technologies and opportunities emerge. We are committed to addressing issues that may arise while accessing our digital content. Should you have any problems accessing information on this website, please let us know.