FAQ’s

Our partners offer ground transportation to/from ILM. Learn more about your taxi, ride-sharing, and bus options.

ILM staff is unable to book a ticket for you. You will need to contact the airlines directly in order to book a flight.  You can book a flight through American, Delta, or United.

The ILM airport facility is always open. TSA and the airlines recommend that all travelers arrive at the airport at least two hours in advance of their flight departure time to ensure they have enough time to check in with their airline and go through security.  Since there are several flights that depart ILM in the morning, it is still suggested that you arrive at least 2 hours before your domestic flight, and 2+ hours before any international flight. Airline ticket counters and the TSA security generally start assisting travelers waiting in line at 4am and 4:15 respectively.  There are numerous flights that depart in the morning hours and arriving early ensures as smooth of a travel experience as possible.

Please note, to ensure the security of airline passengers and the nation’s airports, the Transportation Security Administration (TSA) began implementing new, stronger screening procedures for carry-on items at Wilmington International Airport (ILM) on April 14th 2018. The new procedures require travelers to place all electronics larger than a cell phone in bins for X-ray screening in standard lanes. Learn more about the enhanced screening procedures.  You can learn more about TSA’s travel updates related to COVID-19 on their COVID-19 website.

Have an upcoming flight and curious how the passenger experience may be different if you are traveling since COVID-19?  You can learn more about the safety measures and enhanced cleaning and disinfecting protocols ILM is taking on our ILM Safe Travels page.  This page also highlights steps travelers can take to protect yourself while traveling.  Until the coast is clear, it’s important we all take precautions.  Together, these actions will help make travel as safe as possible for everyone. You can learn more about TSA’s travel updates related to COVID-19 on their website https://www.tsa.gov/coronavirus.  You may also visit your airline’s website to learn more about updated safety measures being taken by the airline as well as those being required of travelers.

No, due to security concerns, please do not leave your car unattended at the curb. You will be ticketed and/or towed.

If your baggage is delayed, you may check on the status of your checked bags by calling your airline directly. For your convenience, below is the number for each airline’s baggage service.

For American Airlines, you may call the Baggage Service Office, located at the ILM airport, at 910-815-8615. In the event an airline representative is not available to answer your call, this phone number does have a voicemail set up to receive messages as well. Please note, this phone number is for calls regarding delayed luggage only.

For delayed bags on Delta, you may call 800-325-8224.

For delayed bags on United, you may call: 800-335-2247.

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All employment opportunities will be listed on our Careers & Volunteers page. We do not accept resumes for unsolicited positions.

Please visit the TSA website to review the most up-to-date information.

No, we do not offer currency exchange at this time. Please take your coins to your local bank and they will be able to help you with your exchange or plan to exchange currency enroute at international hubs such as Charlotte, Atlanta, and Philadelphia.

Yes, ILM does have a cell phone waiting lot. In order to access the cell phone lot, please continue on Airport Boulevard past the main terminal. Once you pass the airport terminal, turn right onto the first road, Trask Drive. Follow signs to the cell phone waiting lot.  Once you receive a call from your guests, after their have picked-up their luggage, you can conveniently drive around Airport Boulevard to the front of the terminal in minutes and greet your guests.

Please be reminded, all lots offer 15 minutes of free parking as well. 

 

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American Airlines, Delta, and United offer flights to/from ILM.

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