COVID-19 Information

4/7/20

There are no new updates.

4/3/20

There are no new updates.

4/2/20

  • Effective Friday April 3rd Tailwind Grille, located post-security by the gate area, will be open Sunday-Friday 4:30 am to 4:30 pm.(closed Saturdays)  Tailwind will offer carry-out food only. Alcohol is not available for sale on the airport premises.  Passengers on flights departing after 4:30 pm will not have access to concession items.
  • ILM has been informed by Delta airlines of the following flight updates for the month of April.  Please note, flight schedules are subject to change.
    • Delta is reducing the number of daily flights between ILM and Atlanta (ATL).

3/31/20

ILM has been informed, by American and United airlines, of the following flight updates for the month of April.  Please note, flight schedules are subject to change. 

  • American Airlines is suspending flights between ILM and New York La Guardia (LGA).  At this time, the last flight to LGA is scheduled for April 7th, with a goal to resume in the future. 
  • American Airlines is reducing the number of daily flights between ILM and Charlotte (CLT) as well as between ILM and Dallas Fort Worth (DFW).  American will also reduce flights between ILM and Washington Reagan (DCA) to twice weekly.
  • United is reducing the number of daily flights between ILM and Washington Dulles (IAD). 

Travelers should reach out directly to their airline with flight related questions or rescheduling needs. 

Please note, media inquiries regarding airline-specific flight schedules, fares, load factors, and COVID-19 impacts should be asked directly to the airlines.

3/27/20

Tailwind at the gate area will be closed tomorrow (Saturday March 28) for one day only and will reopen on Sunday March 29.

3/24/20

Travel Notice:

Due to the potential impacts from COVID-19, airlines are experiencing daily flight cancellations and, as such, travelers are strongly encouraged to check their flight status regularly. Travelers should reach out directly to their airline with flight related questions or rescheduling needs. 

Please note, media inquiries regarding airline-specific flight schedules, fares, load factors, and COVID-19 impacts should be asked directly to the airlines.

Parking Update:

  • NO CASH will be accepted for payment in any parking lot, effective March 30th*.
  • Also effective March 30th*, only two lots will be open for passenger parking – Premium Daily (credit-debit only) and Standard Daily (credit-debit only).  The rates in these lots will be reduced as shown below.

Further, the Hourly lot and North Daily lots are closed to new entry effective immediately (March 24th).  Customers currently in the lots will be able to exit and pay for their parking as usual.  Ample parking is currently available in the Main Daily lot and the Premium, Standard and Economy Credit/Debit lots.  

Staff will be on site during commercial flight operations hours to assist customers as necessary and may be reached by calling 910-341-4336.

Reduced Pricing Effective April 1st:

Premium Daily (credit-debit only)
0-30 minutes Free
30min-1 Hour $1.00
Each additional hour $1.00
Maximum each 24 hours $10.00
This lot can accept debit/credit card payment including: Visa, Mastercard, and American Express.

Standard Daily (credit-debit only)

0-30 minutes Free
30min-1 Hour $1.00
Each additional hour $1.00
Maximum each 24 hours $8.00
This lot can accept debit/credit card payment including: Visa, Mastercard, and American Express.

*The date of the effective parking changes was updated from April 1st to March 30th.

3/21/20

Effective Sunday March 22nd, Tailwind will offer grab and go food choices with hot breakfast sandwiches in the gate area. Basic travel items will also be available for purchase in the gate area.  All other restaurants/bars/retail will be closed at ILM.  These changes are consistent with other Tailwind airport locations.

3/20/20

In an abundance of caution, ILM’s volunteer program is suspended until further notice.  Therefore, ILM’s information desk is closed at this time.  However, our information line remains open.  ILM recommends those with a question to please call the airport’s information line versus walking-in. ILM information: 910-341-4125.

If travelers have questions about current flights, upcoming flights, or fee waivers, they should reach out directly to their airlines.

3/18/20

The Wilmington International Airport (ILM) was informed by TSA’s Assistant Federal Security Director – Screening that a percentage of TSA’s workforce, at ILM, was placed on Safety Leave.  TSA’s Safety Leave status applies to individuals in a high-risk category for COVID-19, such as those with pre-existing health conditions. TSA will operate security lanes at ILM based on available TSA staffing.  Whether or not TSA operates 1 lane or 2, TSA will blend the lane to accept both PreCheck and Standard passengers with PreCheck passengers being comingled in the waiting line along with standard passengers. (PreCheck passengers will then be screened as they would in a “normal” PreCheck lane.) TSA’s Safety Leave process is occurring on a national scale at all airport locations.  Based upon this information from TSA, ILM reminds travelers to allow plenty of time to complete the screening process.

Please direct any media inquiries to Sari Koshetz, TSA National Spokesperson, at sari.koshetz@tsa.dhs.gov

3/17/20

The below updates pertain to restaurants/bars operating in ILM airport.  Menu options are available as takeout only. At this time, alcohol is not available for sale on the airport premises.

  • Tailwind Bar & Grille, located post-security by the gate area, will operate under normal business hours of 4am-last outbound flight boards.
  • Kiosk, located post-security by the gate area, will operate under normal business hours of 4am-last outbound flight boards.
  • Co-Pilot Coffee, located pre-security, will operate 8a-5p.
  • Satellite Bar, located post security by the gate area, is closed until further notice.
  • Radar Bar and Jet Stream Burger Bar, located post security by the gate area, is closed until further notice.

3/14/20
Below is a statement from New Hanover County and ILM Airport Officials:

“New Hanover County Public Health and ILM Airport received notification from Brunswick County Public Health regarding a Brunswick County resident who flew into ILM on Tuesday, March 10 and has since tested presumptive positive for COVID-19. According to Brunswick County Public Health, the resident was symptomatic during travel and is now self-isolated. To protect the confidentiality of the individual, specific flight information and times cannot be shared at this time.

New Hanover County Public Health has been advised that the traveler left the airport and went directly home in their personal vehicle, not visiting any locations in New Hanover County. Local public health staff, in coordination with information from North Carolina Department of Health and Human Services, will notify anyone in our community who was within six feet of the traveler on a plane, and those notifications should be made in the coming days. Travelers who are contacted may be asked to self-quarantine and monitor for symptoms.

All residents are encouraged to follow the county’s community guidance for proactive prevention measures, continue to remain informed through trusted sources, and focus on facts – not fear. Preparing, practicing social distancing, and remaining calm are the best things our community can do.

For more than a week, ILM has been cleaning all of their major touchpoints on a schedule frequency of two to three times per day utilizing a disinfectant, in addition to general cleaning protocols. Additional information about ILM’s operations and COVID-19 response can be viewed in the 3/11/20 update below.

Travelers, and all residents, are asked to continue to follow the guidance of personal protective measures and if you experience fever or any potential COVID-19 symptoms, contact your healthcare provider or New Hanover County Public Health at 910-798-3500. Before visiting your doctor, urgent care or walk-in clinic, call ahead so they can plan safety precautions during your visit. As a reminder to the public, the flu is still active in our community so these measures should be followed for all potential viruses, year round.”

3/13/20:
There are no additional updates from the last report.

3/11/20:
COVID-19 is an emerging and evolving situation.  At this time, ILM’s operations are proceeding as normal.  Below is information regarding the airport facility as well as COVID-19 resources.  ILM will post any pertinent COVID-19 updates, specific to ILM, Tuesdays and Fridays between 1-3pm.(Posts will be made to the website: https://flyilm.com/covid-19-information/)  In the event an airport-specific update, of significant importance, occurs outside of those days/times, ILM will post the update to this page in a reasonable amount of time. Please note, media inquiries regarding airline-specific flight schedules, fares, load factors, and COVID-19 impacts should be asked directly to the airlines.

Wilmington International Airport- Facility Cleaning:  In addition to general cleaning protocols, ILM is cleaning all of our major touchpoints on a schedule frequency of two to three times per day utilizing a disinfectant, which was listed on the CDC’s approved disinfectant list.  Examples of touch point areas include but not limited to: seating areas, handles, handrails, elevator buttons, benches, counters, etc.  There are hand sanitizer stations throughout the terminal, located in pre-security and post-security areas, including stations at every entrance and exit of the airport.  Due to customer demand, ILM has increased the quantity of hand sanitizer which is ordered. 

Flight Impacts or Changes*: 

  • ILM was informed by United that United’s ILM-ORD is suspended during April and May, with a goal to resume the flight June 4th.  The dates are subject to change.

*Please note, schedules may change and the airlines have the most up to date information regarding flight schedules and information.

Flights:  If travelers have questions about current flights, upcoming flights, or fee waivers, they should reach out directly to their airlines.

General Information and Resources: ILM encourages the public and travelers to remain informed and rely on New Hanover County, the North Carolina Division of Public Health, and the Centers for Disease Control and Prevention as trusted resources. Please review their websites for the most up to date information regarding COVID-19.

NCDHHS recommends that all travelers returning from countries and US states impacted by COVID-19 follow DHHS guidance on self-monitoring.

When traveling, NCDHHS asks travelers to please follow these common-sense recommendations:

  • Do not travel if you are sick.
  • Wash your hands often with soap and water for at least 20 seconds, especially after blowing your nose, coughing, or sneezing; going to the bathroom; and before eating or preparing food. 
  • If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol. Always wash hands with soap and water if hands are visibly dirty.
  • Avoid touching your eyes, nose and mouth.
  • Avoid close contact with people who are ill.
  • Cover your mouth and nose with a tissue when you cough or sneeze and throw it away. If you don’t have a tissue, cough or sneeze into your upper sleeve, not your hands.
  • If you feel well, it is not necessary to wear a facemask. Facemasks are most effective when used by people who are already ill to prevent them from spreading viruses and other germs.

CDC has information for travelers, including guidance for travelers returning from China, and a list of Frequently Asked Questions about travel.

Per New Hanover County, if you have traveled to an area with active COVID-19 in the last 14 days and are experiencing symptoms, contact your healthcare provider or New Hanover County Public Health at 910-798-3500. If you use an urgent care or walk-in clinic, call ahead so they can plan safety precautions during your visit.

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